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| Bulletin |
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Worm strikes down Windows computers
Microsoft in 'emergency response' as worm reported on three
continents.
WASHINGTON (CNN) -- A fast-moving computer
worm Tuesday attacked computer systems using Microsoft operating
systems, shutting down computers in the United States, Germany and
Asia.
For the latest threats
click here.
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| Protect your hardware and Data with our 24/7 service offer |
|
The Right Choice
Help Desk serves as the contact center for all customers to request computing support. The Help Desk processes and records all telephone calls, voicemails, and E-mails relating to your computing needs.
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Services |
Availability |
| E-mail: |
24 hours a day, 7
days a week |
| Voicemail
: |
M-F 9:00 AM -
6:15 PM
|
| Telephone: |
M-F 9:00 AM -
6:15 PM
(404)
553-4750
|
| Cell/Pager: |
N/A |
| Online Support Form: |
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| Services Available |
|
Help
Desk
- Administrative
application support
- Connectivity to the
internet
- Research computing
support
- Computer setup
& software installation
- How to use
supported commercial software and administrative
applications
- Purchase consulting
and order processing for hardware and software
- Equipment loans...
and more!
Corporate Offices
- Classroom
- Tech Bench Equipment Repair
- New Computer Configuration
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|
| Service Level Agreement (SLA) |
|
What You Can Expect
During Business Hours
| Call
answer time... |
response within
30 seconds |
| Call
hold time... |
response within
3 minutes |
| Computer set up, moves,
changes... |
resolved within
4 days
(4 hours if emergency) |
| Computer hardware
support... |
resolved within
2 days
(4 hours if emergency) |
| Computer software
support... |
resolved within 2 days
(1 day if emergency) |
| Purchase
consulting... |
resolved within 3 days
(4 hours if emergency) |
| Email
outages... |
resolved within 2
hours |
| Critical application
support... |
resolved within 1
business day
(1-2 hours if emergency) |
| Training requests...
|
resolved within 4
business days
(1day if emergency)
|
For Current Survey Results
click here.
For Current Response Time Results
click here.
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| RCT Service Links |
|
Hardware Service Links
HP Support
http://www.hp.com
HP Spare Parts
http://h20141.www2.hp.com/hpparts/default.asp
|
|
Software Service Links
Microsoft Support
http://www.microsoft.com
Microsoft Office Support
http://office.microsoft.com/en-us/default.aspx
HP Software Small Business
http://www.hp.com/sbso/productivity/office/index.html
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/B> |
| Your Feedback is
Welcome |
|
Let us know your
thoughts on ways to improve services to you by
giving us your
suggestions.
One way to do this is
by sending an email with recommendations. Recommendations are reviewed, then you may be contacted to to insure we understand your idea.
info@rchoice.com
Another is to contact
us by phone.
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Version 1-
9/01/08 |
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